Musique Solutions ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://order.musiquesolutions.com, place an order, or otherwise interact with our music promotion services (the "Services").

By using our website or purchasing our Services, you agree to the practices described in this policy.

1. Information we collect

We may collect the following types of information:

Contact information: name, email address, and any details you provide in order forms or support messages.
Order information: package selected, campaign preferences, quantity, payment confirmation, and line-item details submitted at checkout.
Music and campaign details: Spotify track or album links, genre, release dates, social profile URLs, and notes you include with your order.
Payment information: payments are processed by our payment provider (e.g. Shopify Payments). We do not store full credit card numbers on our servers.
Technical data: IP address, browser type, device information, pages visited, and cookies or similar technologies used to operate and improve the site.
Communications: records of emails or messages you send to our support team.

2. How we use your information

We use collected information to:

Process and fulfill your orders
Deliver music promotion campaigns you purchase
Communicate about your order, account, or support requests
Improve our website, services, and customer experience
Send service-related updates (not unsolicited marketing unless you opt in where required)
Detect, prevent, and address fraud, abuse, or technical issues
Comply with legal obligations

3. How we share information

We do not sell your personal information. We may share information only in these circumstances:

Service providers: trusted vendors that help us operate the website, process payments, send email, or deliver campaigns (under confidentiality obligations).
Platform partners: where necessary to fulfill promotion services related to streaming or advertising platforms, using only the data required for delivery.
Legal requirements: if required by law, regulation, legal process, or to protect our rights, customers, or others.
Business transfers: in connection with a merger, acquisition, or sale of assets, subject to continued protection of your information.

4. Cookies and analytics

We use cookies and similar technologies to keep the site functioning, remember preferences, and understand how visitors use our pages. You can control cookies through your browser settings. Disabling cookies may affect certain site features.

We may use analytics tools to measure traffic and performance. These tools may collect aggregated or pseudonymous usage data.

5. Data retention

We retain personal information for as long as needed to fulfill orders, provide support, meet legal and accounting requirements, and resolve disputes. Order and campaign records may be kept for a reasonable period after completion for customer service and compliance purposes.

6. Data security

We implement reasonable administrative, technical, and organizational measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your rights and choices

Depending on your location, you may have rights to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to legal exceptions
Object to or restrict certain processing
Withdraw consent where processing is consent-based

To exercise these rights, contact us at support@musiquesolutions.com. We may need to verify your identity before responding.

8. International users

If you access our Services from outside the country where we operate, your information may be transferred to and processed in jurisdictions that may have different data protection laws than your own. By using the Services, you acknowledge such transfers where permitted by law.

9. Children's privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take steps to delete it.

10. Third-party links

Our website may contain links to third-party sites such as Spotify or social networks. We are not responsible for the privacy practices of those sites. We encourage you to review their policies before providing personal information.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was revised. Material changes will be posted on this page. Continued use of the Services after updates constitutes acceptance of the revised policy.

12. Contact us

If you have questions about this Privacy Policy or our data practices, contact:

Musique Solutions
Email: support@musiquesolutions.com
Website: https://order.musiquesolutions.com